48-Hour SLA for highest cost tier?

As an Elite subscriber, I'm concerned about our support SLA. A 48-hour response time for critical issues creates real operational constraints: when a pipeline breaks mid-development, there's a hard ceiling on how many tasks can be queued before data integrity or app stability is at risk. This gap suggests one of three things:

1. 24/7 support is not available at the Elite tier, contrary to what I'd expect from a premium offering.

2. Elite prioritization isn't meaningfully differentiated from standard support expectations—it functions more like a billing upgrade than a service tier.

3. Platform stability requires multi-day incident windows—meaning support delays are structural, not capacity-related.

For anyone building production applications, this matters. I'd welcome clarity on how Elite SLAs actually work, and whether there's a path to guaranteed same-business-day response for critical pipeline failures.