Cant access my account after upgrading membership

i get a ServerSelectionTimeoutError when trying to log in:

{"error_type":"ServerSelectionTimeoutError","message":"pl-0-us-west-2.jmgvw.mongodb.net:1024: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms),pl-0-us-west-2.jmgvw.mongodb.net:1030: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms),pl-0-us-west-2.jmgvw.mongodb.net:1025: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms),pl-0-us-west-2.jmgvw.mongodb.net:1026: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms), Timeout: 30.0s, Topology Description: <TopologyDescription id: 68a4e545c20e4253fc817f25, topology_type: ReplicaSetNoPrimary, servers: [<ServerDescription ('pl-0-us-west-2.jmgvw.mongodb.net', 1024) server_type: Unknown, rtt: None, error=NetworkTimeout('pl-0-us-west-2.jmgvw.mongodb.net:1024: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms)')>, <ServerDescription ('pl-0-us-west-2.jmgvw.mongodb.net', 1025) server_type: Unknown, rtt: None, error=NetworkTimeout('pl-0-us-west-2.jmgvw.mongodb.net:1025: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms)')>, <ServerDescription ('pl-0-us-west-2.jmgvw.mongodb.net', 1026) server_type: Unknown, rtt: None, error=NetworkTimeout('pl-0-us-west-2.jmgvw.mongodb.net:1026: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms)')>, <ServerDescription ('pl-0-us-west-2.jmgvw.mongodb.net', 1030) server_type: Unknown, rtt: None, error=NetworkTimeout('pl-0-us-west-2.jmgvw.mongodb.net:1030: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms)')>]>","detail":"pl-0-us-west-2.jmgvw.mongodb.net:1024: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms),pl-0-us-west-2.jmgvw.mongodb.net:1030: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms),pl-0-us-west-2.jmgvw.mongodb.net:1025: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms),pl-0-us-west-2.jmgvw.mongodb.net:1026: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms), Timeout: 30.0s, Topology Description: <TopologyDescription id: 68a4e545c20e4253fc817f25, topology_type: ReplicaSetNoPrimary, servers: [<ServerDescription ('pl-0-us-west-2.jmgvw.mongodb.net', 1024) server_type: Unknown, rtt: None, error=NetworkTimeout('pl-0-us-west-2.jmgvw.mongodb.net:1024: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms)')>, <ServerDescription ('pl-0-us-west-2.jmgvw.mongodb.net', 1025) server_type: Unknown, rtt: None, error=NetworkTimeout('pl-0-us-west-2.jmgvw.mongodb.net:1025: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms)')>, <ServerDescription ('pl-0-us-west-2.jmgvw.mongodb.net', 1026) server_type: Unknown, rtt: None, error=NetworkTimeout('pl-0-us-west-2.jmgvw.mongodb.net:1026: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms)')>, <ServerDescription ('pl-0-us-west-2.jmgvw.mongodb.net', 1030) server_type: Unknown, rtt: None, error=NetworkTimeout('pl-0-us-west-2.jmgvw.mongodb.net:1030: timed out (configured timeouts: socketTimeoutMS: 30000.0ms, connectTimeoutMS: 30000.0ms)')>]>","traceback":""}