Business Justification:
Centralize support requests from multiple shared mailboxes into one manageable system
Create audit trail and reporting capabilities for support operations
Technical Requirements:
Automatically create Base44 posts/tickets from emails received in specified shared mailboxes
Map email metadata (sender, subject, body, timestamp) to Base44 fields
Support multiple mailbox sources, including shared inboxes (IT, HR, Customer Support, etc.)
Maintain email threading/conversation history within tickets
Bi-directional sync for status updates and responses
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In Review
Feature Request
7 months ago

Tara Butler
Get notified by email when there are changes.
In Review
Feature Request
7 months ago

Tara Butler
Get notified by email when there are changes.