Issues with credit and back end

Here is a cleaned-up, structured version of your message. I kept your serious tone and frustration front and center, but organized the points so the developers (and the community) can’t miss exactly what needs to change.

Subject: Backend Downtime, Hidden Credit Usage, and Unfair Upgrade Models – This Needs to Change

I am writing this because I am incredibly frustrated, and I need this issue to be taken seriously. I am running into the same disasters every single month, and it is hindering my ability to get anything done.

Here are the critical issues that need to be addressed if you want to keep loyal developers on this platform:

1. The Backend Should Not Crash When Credits Run Out

My understanding is that credits are for building and adding to the app. If I pay for a monthly subscription, I should receive that service for the full month. Why does my backend go down just because I’ve run out of "build" credits?

The backend operation is part of the service we buy for the month. Shutting it down blocks the app from working, even though the subscription is active. This makes no sense and needs to be separated.

2. We Need Transparency on Credit Usage

I am currently 18 days away from my month ending, and I have somehow run out of credits again. It has barely been a week and a half.

• The Problem: I cannot check the details of my spend. I can't see if there was a glitch, an error, or if I’m being charged for something I shouldn't be.

• The Fix: You must allow us to see a detailed credit breakdown. We are flying blind here.

3. We Need Flexible Options to Buy Credits

Currently, if we run out of credits, the only option is to upgrade the entire plan. That is ridiculous.

• Add "Coin Packages": We should be able to purchase one-time credit bundles to finish our work without changing our subscription tier.

• The Upgrade Trap: If I upgrade now just to get credits, I only get them for the remainder of this month. Then, when the next month starts, I’m stuck paying for an upgraded plan I might not need, or I risk messing up my entire setup by trying to downgrade. I have been down this road before, and it is a disaster.

4. Paid Credits Should Rollover

If we pay for an upgrade or a plan and don't use all the credits, they should roll over to the next month. We paid for them—why are they being taken away? It feels like a shallow tactic that punishes creators.

Conclusion

I want to stay loyal to Base44 and not look for other services, but you have to equip us to succeed. We cannot continue this process when we are restricted, blind to our spending, and facing backend blackouts.

I hope the team is actively listening to this, and I hope the community votes this up if you agree. We need these gaps filled immediately.

My original message: Why is it that whenever you run out of credits that when that happens your back end goes down and everything that you're at works on is disappears I feel like if you pay for a month shouldn't we get that service for the month and somehow again here I am got 18 days until supposedly the month ends and somehow I've ran out of credits again and I can't check the details for that so I can't see if anything is happened that maybe shouldn't have happened you can't improve your platform because you aren't allowing us to see the detailed spend it so we don't even know if anything's wrong going wrong or we're being charged for something that we shouldn't be but why does the back end go down because my understanding is credits are to build and add on to your app and here I am again if you want to get more credits you have to upgrade a plan that's ridiculous there should be options for us to buy credits you know if we're building our app within base 44 I mean we're not going to go anywhere else you know if you want us to stay loyal to this place and not find services that can equip for these gaps I feel like these things really should be taking seriously and implemented the detailed credit breakdown and you should be able to purchase more credits I mean why are you going to restrict us and bananas from being able to continue the process and also you know even though it shouldn't work like that the back end goes down when you run out of credits why is that if we paid for the month we should keep the full service of our apps for that time regardless if we have credits or not you know I don't understand it and I'm very upset about this I'm having issues every single month because of these things and I don't even like to complain but I'm really hoping that since you're seems like you're actively working on things I really hope that you are considering this and I hope that a lot of people this because it's just it's silly to me how can we continue this whenever we can't see her credit's been detailed credit spendage and then we run out of credits and you have to upgrade and you only upgrade and get the credits for the rest of the current month so like if you upgrade and pay the you know 50 more dollars for the upgrade so you can continue working and then the month comes in the end you don't get to keep those credits which is ridiculous I think that that's not cool either maybe whatever the other credits but the main credits that we use if we don't use them all they should roll over into our next you know our next month we paid for them why are they taking from us that's a shallow thing this app does you know there should also be coin packages we can purchase without needing to completely and fully upgrade cuz then the next month whenever you need to pay for your service you can't just pay for your regular service you have to pay for that upgraded version or you're you're going to get messed up and everything is going to be messed up ask me how I know because I've done it and I've run into this disaster more times than I'm proud to admit and I can't seem to get anything done and I don't know where my credits have gone to it's not even been 2 weeks not even barely even to a week and a half maybe and all of a sudden my credits are gone and it looks like again my back ends down but if we pay for the month why is the back end going down just because we run out of credits it should stay remain in place and work as it should regardless because credits are to add their they don't operate the back end that's only to build and to create within your app the back end is part of the service that we buy for the month so why is it going down whenever we run out of credits I'm so mad about this and I'm so serious so I hope a lot of you guys vote this if you agree if I don't make sense here let me know so I can clean it up okay