MAJOR BUG: Used all credits for the YEAR??

I got the attached message while building an app ("You've hit the limit on our highest plan. Contact our sales team to create a custom plan for you. Contact Sales. 359d : 10h until credits renew") My account says I still have credits for the month, but I cannot use them.

I’ve figured out that it has to do with me moving apps to different Workspaces (there’s no indication ANYWHERE when you move an app to a different Workspace that you need to pay for separate plans for each Workspace). Now I can’t move them back, and I sure as hell am not paying for an additional plan after this horrible customer service.

I’ve submitted a Support Ticket, but it seems like I just keep getting bounced around to different people who don’t read the whole ticket and offer completely useless advice. How can I contact someone who can actually help me??? An actual phone number or email address to speak with an actual human would be appreciated.